Grand Hyatt Playa del Carmen Resort

We really loved the great breakfast with lots of made to order options and fresh fruit. A good gym with plenty of varied equipment. The pool area is lovely, there are a mixture of diffent Inter-looping pools for all tastes. The pool staff are super attentive and helpful. Excellent pool side drinks and food. The room is spacious, very well put together with good use of space. Lots of clever hidden storage. We loved the way the toilet, shower and bathroom are all one yet each area is separate. A very modern, open plan hotel that feels relaxed yet orientated to make all age groups feel welcome. Very very close to the 5th avenue and all it’s nightlife, yet the moment you step into the hotel, the outside disappears…. no noise, no people…. It’s great to be able to dip in and out of the party yet keep the calm hotel vibe.

The Staff were amazing! From front desk staff, pool manager Jorge & his recommendations, Restaurant manager Bernardo & his team so attentive & service from Jose second to none. The staff make this hotel.

There is nothing bad to say at all about the property and its staff. By far the best hotel in Playa. staff is amazing in general but below a few mentions: - Hector who manages the pool / bed area is amazing and goes that extra mile. - Notorio - who works on the beach is super friendly and treated us very well. - Romel and Marcela in the club lounge also very sweet and always smiling. - Agustina (front office manager) - sorted out a small admin error and went beyond what she had to do to treat us well. Very nice of her to look us up on the beach to speak to us in person rather than on the phone. I have stayed here multiple times and I highly recommend it!

clean, modern - nice amenities, the pool and poolside service were great. right on downtown and 5th avenue for food/drinks/shopping

Very impressive looking resort, very beautiful beach and pool area, customer service was top notch