Grand Hyatt Playa del Carmen Resort
Cosa dicono gli ospiti
The ocean was so close! I loved eating supper outside at the restaurant, listening to the gentle waves wash against the shore. The shower in my room was fabulous! The swimming pools were great! Got a picture of me in the pool with the ocean in the background. The food was great too!
Denise
dicembre 2024
We really loved the great breakfast with lots of made to order options and fresh fruit. A good gym with plenty of varied equipment. The pool area is lovely, there are a mixture of diffent Inter-looping pools for all tastes. The pool staff are super attentive and helpful. Excellent pool side drinks and food. The room is spacious, very well put together with good use of space. Lots of clever hidden storage. We loved the way the toilet, shower and bathroom are all one yet each area is separate. A very modern, open plan hotel that feels relaxed yet orientated to make all age groups feel welcome. Very very close to the 5th avenue and all it’s nightlife, yet the moment you step into the hotel, the outside disappears…. no noise, no people…. It’s great to be able to dip in and out of the party yet keep the calm hotel vibe.
Gerardo
luglio 2022
Hotel was very good. On beach, close to main street with lots or bars and restaurants and shops. Pool was good but a bit cold. The rooms were very comfortable and staff were accomodating.
Mark
febbraio 2024
The Staff were amazing! From front desk staff, pool manager Jorge & his recommendations, Restaurant manager Bernardo & his team so attentive & service from Jose second to none. The staff make this hotel.
Kathy
maggio 2024
Great service, good food and pina coladas, great infinity pool and wonderful spa. Annette the supervisor was wonderful and made our stay comforting.
Nalini
giugno 2024
There is nothing bad to say at all about the property and its staff. By far the best hotel in Playa. staff is amazing in general but below a few mentions: - Hector who manages the pool / bed area is amazing and goes that extra mile. - Notorio - who works on the beach is super friendly and treated us very well. - Romel and Marcela in the club lounge also very sweet and always smiling. - Agustina (front office manager) - sorted out a small admin error and went beyond what she had to do to treat us well. Very nice of her to look us up on the beach to speak to us in person rather than on the phone. I have stayed here multiple times and I highly recommend it!
Joakim
gennaio 2023
The service was impeccable and the rooms were spacious and very comfortable. I loved how welcoming the staff were and we felt very well taken care of from start to finish. They even arranged a birthday surprise for my daughter’s 16th birthday which she loved!!! The views, pools and beach are amazing!
Susan
dicembre 2023
clean, modern - nice amenities, the pool and poolside service were great. right on downtown and 5th avenue for food/drinks/shopping
David
marzo 2023
Amazing staff and great restaurant. Everyone is so friendly there. Manuel from the grill restaurant was amazing ! We were there for Anniversary and a birthday and they printed out cards in our room with good wishes ! I can't recommend this hotel enough! It was a great experience.
Rouimi
dicembre 2024
Very impressive looking resort, very beautiful beach and pool area, customer service was top notch
Angela
novembre 2022
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